Yog tias koj lub network tau kis tus kab mob ransomware, ua tam sim ntawd kom ruaj ntseg rau koj lub system. Hloov chaw ntawm kev them tus nqe txhiv, uas tsis tau lees tias koj cov ntaub ntawv yuav raug muab rov qab, tshaj tawm qhov kev tawm tsam rau FBI thiab tub ceev xwm hauv nroog kom sai li sai tau. Siv cov kws tshwj xeeb rov qab cov ntaub ntawv kom rov nkag tau mus rau koj cov ntaub ntawv. Yog tias nws tau cuam tshuam, koj kuj tseem yuav tsum ceeb toom rau cov neeg siv khoom, cov neeg siv khoom, lossis cov koom nrog. Tom qab ntawd, txheeb xyuas qhov kev tawm tsam kom koj tuaj yeem ruaj ntseg koj lub cev kom zoo dua qub kom txo tau qhov yuav ua rau cov neeg raug tus kab mob ransomware rov ua dua.
Cov kauj ruam
Txoj Kev 1 ntawm 3: Ua Haujlwm Nrog Tus Kws Lij Choj
Kauj Ruam 1. Hu rau koj lub chaw lis haujlwm hauv FBI hauv cheeb tsam
Tsoomfwv txoj cai lij choj hais txog kev ua phem txhaum cai hauv internet, suav nrog ransomware. Cov tub ceev xwm ntawm chaw ua haujlwm ze tshaj plaws yuav tuaj yeem pab koj txo qis kev puas tsuaj rau koj txoj kev lag luam thiab tuaj yeem ua haujlwm nrog xeev thiab lub xeev txoj cai lij choj txhawm rau txhawm rau nrhiav tus neeg ua txhaum.
FBI muaj 56 lub chaw haujlwm hauv cheeb tsam loj hauv nroog loj thoob plaws Asmeskas. Txhawm rau nrhiav tus nyob ze koj tshaj plaws, mus rau https://www.fbi.gov/contact-us/field-offices thiab xaiv koj lub xeev los ntawm cov ntawv qhia zaub mov uas sau "Pawg."
Kauj Ruam 2. Sau tsab ntawv ceeb toom nrog tub ceev xwm hauv cheeb tsam los daws cov teeb meem tam sim ntawd
Yog tias tau ua txhaum lub cev ntawm koj lub chaw, koj lub chaw haujlwm tub ceev xwm hauv nroog tuaj yeem pab nrog qhov ntawd. Txawm li cas los xij, txawm hais tias koj lub chaw haujlwm tiag tiag tsis muaj kev cuam tshuam, tub ceev xwm hauv nroog tseem tuaj yeem khaws cov pov thawj thiab muab tswv yim rau koj yuav tiv thaiv koj li kev lag luam li cas.
Qee tus tub ceev xwm hauv cheeb tsam yuav tsis paub tswj hwm kev ua txhaum cai internet, tshwj xeeb hauv cov nroog me thiab cov nyob deb nroog. Txawm hais tias lawv yuav tsis muaj kev tshaj lij thiab khoom siv los muab kev pab tseem ceeb, nws tseem tsim nyog koj siv sijhawm los ua daim ntawv tshaj tawm tub ceev xwm hauv nroog
Kauj Ruam 3. Xa daim ntawv tsis txaus siab mus rau Qhov Chaw Tsis Txaus Siab Hauv Internet (IC3)
FBI tuav IC3 ntawm https://www.ic3.gov/. Hauv lub vev xaib, koj tuaj yeem xa daim ntawv tsis txaus siab uas yuav xa mus rau txhua lub chaw haujlwm saib xyuas kev cai lij choj. Suav nrog cov ntaub ntawv hauv qab no hauv koj daim ntawv tshaj tawm:
- Hnub tim ntawm tus kab mob ransomware
- Hom ransomware (teev nyob rau nplooj ntawv tus nqi txhiv lossis saib ntawm cov ntaub ntawv txuas ntxiv ntawm ransomware encryption file)
- Cov ntaub ntawv hais txog koj lub tuam txhab, suav nrog koj kev lag luam thiab qhov loj ntawm koj lub lag luam
- Yuav kis tus kab mob no li cas
- Tus nqi txhiv cov hackers tau thov
- Tus neeg nyiag khoom Bitcoin lossis lwm qhov chaw nyob cryptocurrency hnab nyiaj yog suav nrog hauv nplooj ntawv tus nqe txhiv
- Tag nrho tus nqi txhiv koj twb tau them (yog tias muaj)
- Kev poob tag nrho cuam tshuam nrog kev kis tus kab mob ransomware, suav nrog kwv yees kev lag luam poob
Tswv yim:
Yog tias koj ua ntawv tsis txaus siab nrog IC3, koj yuav tsum tau ua daim ntawv hais qhia txog cov neeg raug tsim txom, uas yog daim ntawv cais. Qee cov ntaub ntawv ntawm daim ntawv no tuaj yeem rov ua cov ntaub ntawv koj twb tau muab rau hauv koj qhov kev tsis txaus siab.
Kauj Ruam 4. Qhia rau HHS yog tias cov ntaub ntawv suav nrog cov ntaub ntawv tiv thaiv kev noj qab haus huv
Yog tias koj muaj kev lag luam hauv kev saib xyuas kev noj qab haus huv uas tau them los ntawm Txoj Cai Saib Xyuas Kev Noj Qab Haus Huv Kev Nyab Xeeb thiab Kev Ruaj Ntseg (HIPAA), tsoomfwv txoj cai lij choj xav kom koj tshaj tawm cov xwm txheej ransomware rau Asmeskas Lub Tsev Haujlwm Saib Xyuas Kev Noj Qab Haus Huv thiab Tib Neeg (HHS). Raws li koj qhov kev piav qhia ntawm kev kis tus kab mob ransomware, HHS yuav txiav txim siab yog tias koj xav tau ceeb toom rau tib neeg tias lawv cov ntaub ntawv tau cuam tshuam, thiab yam koj ceeb toom yuav tsum suav nrog.
HHS tseem yuav tshuaj xyuas koj lub network thiab khoos phis tawj kom ntseeg tau tias koj tau ua raws cov ntaub ntawv kev nyab xeeb raws cai uas HIPAA xav tau. Yog tias koj tsis yog, koj yuav raug rau txim rau qhov tsis ua raws. Txawm li cas los xij, qhia tus kheej txog kev kis tus kab mob thiab kho qhov puas tsuaj tuaj yeem txo qhov kev rau txim rau koj lub lag luam
Kauj Ruam 5. Tham nrog txhua tus neeg ua haujlwm uas tau koom nrog
Feem ntau, tus neeg ua haujlwm uas rub tawm ransomware ua qhov tsis raug. Nws yog ib qho tseem ceeb kom tau txais lawv ib sab ntawm zaj dab neeg thaum cov ntsiab lus hais txog qhov xwm txheej tseem tshiab hauv lawv lub siab. Sau cov lus sib tham thiab sau tseg rau tub ceev xwm.
Tham nrog cov neeg ua haujlwm uas tau tshawb pom ransomware ib yam. Nrhiav seb muaj dab tsi tshwm sim thaum lawv pom tawm txog nws thiab leej twg lawv tau hu los qhia txog qhov teeb meem. Sau cov kev xam phaj rau tub ceev xwm
Kauj Ruam 6. Siv tag nrho cov cuab yeej cuam tshuam offline
Nws tuaj yeem nyuaj rau tshem ransomware thiab rov qab tau koj cov ntaub ntawv. Txawm li cas los xij, nqa koj cov cuab yeej offline tuaj yeem pab txo qis kev puas tsuaj ransomware tuaj yeem ua rau thiab khaws cov ntaub ntawv los ntawm kev raug nyiag.
- Tsis txhob tig koj lub khoos phis tawj lossis lwm yam khoom siv kom tiav kom txog thaum cov ntaub ntawv ruaj ntseg cov tub ceev xwm lossis tub ceev xwm qhia koj tias koj tuaj yeem ua tau. Qhov no tuaj yeem ua rau poob cov ntaub ntawv lossis pov thawj muaj nqis.
- Saib xyuas kom tsis txhob rhuav pov thawj cov pov thawj uas yuav nyob hauv koj lub khoos phis tawj lossis network, piv txwv li, los ntawm kev sim rho tawm ransomware lossis encryption cov ntaub ntawv.
Txoj Kev 2 ntawm 3: Qhia rau Cov Neeg Siv Khoom lossis Cov Neeg Siv Khoom
Kauj Ruam 1. Ntiav tus kws lij choj los pab txiav txim siab koj lub luag haujlwm
Hauv qee qhov xwm txheej, kev tawm tsam ransomware tuaj yeem suav tias yog cov ntaub ntawv ua txhaum cai hauv xeev lossis tsoomfwv txoj cai lij choj. Tus kws lij choj tuaj yeem pab koj txiav txim siab yog tias koj xav tau ceeb toom rau cov neeg siv khoom lossis cov neeg siv khoom ntawm qhov ua txhaum cai thiab cov ntaub ntawv twg uas ceeb toom yuav tsum muaj. Feem ntau, seb puas yog ransomware nres ua rau cov ntaub ntawv ua txhaum kev cia siab ntawm 4 tus qauv:
- Hom ntaub ntawv: kev noj qab haus huv, nyiaj txiag, thiab tus kheej ntiag tug cov ntaub ntawv feem ntau ua rau ceeb toom xav tau
- Tsoomfwv thiab xeev txoj cai lij choj uas yuav siv rau cov ntaub ntawv koj khaws cia
- Yuav ua li cas thiab nyob qhov twg cov ntaub ntawv khaws cia, suav nrog seb nws tau thim rov qab lossis encrypted
- Yuav ua li cas ransomware nws tus kheej ua haujlwm, suav nrog yuav ua li cas nws tau nkag mus rau hauv lub system thiab seb nws tso cai rau hackers nkag mus lossis tswj hwm koj cov ntaub ntawv lossis tsuas yog tuav nws ua neeg phem.
Kauj Ruam 2. Tham nrog tub ceev xwm txog lub sijhawm koj ceeb toom
Ua kom muaj tus kab mob ransomware thiab cov ntaub ntawv tuaj yeem ua txhaum pej xeem ua ntej txoj cai lij choj tau ua tiav lawv qhov kev tshawb nrhiav thawj zaug tuaj yeem cuam tshuam cov kev tshawb fawb no, tshwj xeeb yog tias muaj kev pheej hmoo ntawm cov neeg nyiag nkas yuav paub tias tau xa ntawv ceeb toom. Ib qho ntxiv, tub ceev xwm tuaj yeem pom zoo tsuas yog ceeb toom rau cov tib neeg lossis cov lag luam ua ntej, nrog rau qhov muaj peev xwm tshaj tawm rau pej xeem tom qab.
- Kev tshaj tawm pej xeem ceeb toom ntxov dhau tuaj yeem ua rau muaj kev ntshai, nyob ntawm qhov xwm txheej ntawm koj li kev lag luam thiab hom ntaub ntawv uas koj muaj.
- Koj kuj tseem xav kom ntseeg tau tias koj tsis tso tawm cov ntaub ntawv los ntawm koj cov ntawv ceeb toom uas tuaj yeem cuam tshuam qhov kev tshawb nrhiav tub ceev xwm.
Kauj Ruam 3. Xaiv tus neeg tiv tauj rau cov ntaub ntawv hais txog kev ua txhaum cai
Ib tus neeg hauv koj txoj kev lag luam yuav tsum muaj lub luag haujlwm tuav txhua qhov kev sib tham sab nraud hais txog kev kis tus kab mob ransomware thiab cov ntaub ntawv ua txhaum cai. Xaiv ib tus neeg ntawm qib kev tswj hwm uas muaj peev xwm daws teeb meem nrog pej xeem cov lus nug thiab koom tes nrog txoj cai lij choj teb, nrog rau kev daws teeb meem los ntawm ib lub koom haum tswj hwm.
- Nyob ntawm qhov loj ntawm koj lub lag luam thiab tus naj npawb ntawm cov tib neeg lossis cov lag luam muaj feem cuam tshuam, koj yuav xav teeb tsa lub vev xaib tshwj xeeb lossis tus xov tooj tsis pub dawb uas tib neeg siv tau kom tau txais cov ntaub ntawv hais txog kev kis kab mob thiab cov ntaub ntawv ua txhaum cai.
- Yog tias koj tsis muaj cov ntaub ntawv tiv toj rau txhua tus neeg uas muaj feem cuam tshuam, koj yuav tsum tau tshaj tawm kev tshaj tawm pej xeem kev sib raug zoo kom paub tseeb tias txhua tus neeg uas muaj feem cuam tshuam tau ceeb toom txaus. Piv txwv li, yog tias koj yog tus muag khoom, koj yuav tsis muaj cov ntaub ntawv tiv toj rau txhua tus neeg siv khoom uas siv daim npav rho nyiaj hauv koj lub khw.
Kauj Ruam 4. Hu rau lub chaw qiv nyiaj loj yog tias muaj kev pheej hmoo ntawm kev nyiag tus kheej
Yog tias cov ntaub ntawv cuam tshuam nrog cov npe thiab tus lej Xaus Saus, muaj qhov pheej hmoo tias cov neeg ntawd tus lej yuav raug nyiag. Lub tuam txhab qiv nyiaj loj tuaj yeem muab cov ntaub ntawv ntau ntxiv rau koj thiab lus qhia yuav ua li cas ceeb toom rau tib neeg txog kev pheej hmoo. Feem ntau, cov tib neeg cuam tshuam yuav tsum tso ceeb toom kev dag lossis qiv nyiaj khov rau ntawm lawv cov ntaub ntawv. Siv cov ntaub ntawv hauv qab no rau 3 qhov chaw qiv nyiaj loj:
- Equifax: https://equifax.com/ lossis 1-800-685-1111
- Experian: https://experian.com/ lossis 1-888-397-3742
- TransUnion: https://transunion.com/ lossis 1-888-909-8872
Kauj Ruam 5. Xa ntawv ceeb toom rau cov tib neeg thiab cov lag luam
Draft tsab ntawv uas suav nrog kev piav qhia meej txog kev kis tus kab mob ransomware, cov kauj ruam uas koj tau ua los tiv thaiv lawv cov ntaub ntawv, thiab cov ntaub ntawv uas muaj feem cuam tshuam. Kaw nrog cov lus qhia txog yam lawv yuav tsum ua los tiv thaiv lawv tus kheej los ntawm kev nyiag tus kheej lossis lwm yam kev pheej hmoo cuam tshuam.
FTC muaj tus qauv ntawv uas koj tuaj yeem siv tau ntawm
Tswv yim:
Kom ib tus kws lij choj saib xyuas koj daim ntawv ceeb toom ua ntej koj xa tuaj. Lawv tuaj yeem paub tseeb tias nws ua raws txhua txoj cai lij choj siv uas tswj hwm koj li xwm txheej.
Txoj Kev 3 ntawm 3: Tiv Thaiv Koj Lub Lag Luam
Kauj Ruam 1. Ntiav ib tus kws paub txog kev ruaj ntseg ntaub ntawv los tshuaj xyuas koj lub kaw lus
Tus kws tshaj lij kev nyab xeeb ntaub ntawv tuaj yeem saib yuav ua li cas ransomware cuam tshuam rau koj lub cev thiab tsim cov kev cai uas yuav tiv thaiv koj cov ntaub ntawv los ntawm kev kis tus kab mob zoo sib xws yav tom ntej. Lawv kuj tseem tuaj yeem ua haujlwm txhawm rau tshem tawm ransomware thiab khaws koj cov ntaub ntawv.
Koj tuaj yeem nrhiav cov kws tshaj lij nrog kev tshawb fawb online yooj yim. Txawm li cas los xij, txawm hais tias lub sijhawm yog qhov tseem ceeb, tsis txhob ntiav tus thawj lub npe uas tshwm tuaj. Saib keeb kwm yav dhau thiab lub koob npe ntawm ib tus kws paub txog kev ruaj ntseg uas koj tab tom xav txog kev ntiav neeg ua haujlwm. Txheeb xyuas lawv cov ntawv ua pov thawj thiab, yog tias lawv muaj ntawv pov thawj, saib cov ntawv pov thawj no kom ntseeg tau tias lawv tseem ua haujlwm tau zoo thiab nyob zoo
Kauj Ruam 2. Txwv tsis pub cov neeg siv network tso cai rub tawm lossis teeb tsa software
Feem ntau, tus kab mob ransomware tshwm sim thaum tus neeg ua haujlwm nyem qhov txuas hauv email uas zoo li nws los ntawm qhov chaw ntseeg tau. Yog tias tus neeg ua haujlwm ntawd tsuas muaj kev nkag mus rau ntu ntawm koj lub kaw lus uas lawv xav tau, muaj tsawg dua qhov uas ransomware yuav cuam tshuam rau koj lub cev tag nrho thiab cuam tshuam koj cov ntaub ntawv.
Tsuas yog 1 lossis 2 tus neeg hauv koj lub tuam txhab uas tau kawm IT cov neeg ua haujlwm lossis cov thawj coj hauv network yuav tsum tau kev tso cai rub tawm thiab teeb tsa software tshiab. Koj tuaj yeem tshem tawm qhov kev tso cai no los ntawm txhua tus neeg ua haujlwm cov neeg siv nyiaj
Tswv yim:
Qhia koj cov neeg ua haujlwm ntawm tsis nyem qhov txuas txuas hauv email, txawm tias lawv tshwm sim los ntawm tus neeg ua haujlwm. Thaum ua xyem xyav, cov neeg ua haujlwm yuav tsum hu xov tooj mus rau tus neeg xa xov kom paub seb tus email tuaj ntawm lawv li cas.
Kauj Ruam 3. Ua txhua hnub lossis txhua lub lim tiam cov ntaub ntawv koj khaws cia
Tswj cov thaub qab ntawm lub hard drive sab nraud uas tsis txuas nrog internet. Yog tias koj raug tsim txom los ntawm kev tua ransomware yav tom ntej, koj tuaj yeem xa cov ntaub ntawv thaub qab ntawm koj cov ntaub ntawv thiab ua lag luam li qub.
Thaum koj tseem yuav tsum tau xa daim ntawv tshaj tawm nrog tub ceev xwm thiab ceeb toom rau cov neeg siv lossis cov neeg siv khoom yog tias cov ntaub ntawv tau raug puas ntsoog lossis raug nyiag, tsawg kawg qhov kev tawm tsam yuav tsis cuam tshuam rau koj lub lag luam nyob rau lub sijhawm ntawd
Kauj Ruam 4. Khaws koj cov software thiab cov txheej txheem ua haujlwm tshiab
Kev hloov kho tshiab feem ntau suav nrog thaj ua haujlwm ruaj ntseg uas txhim kho qhov tsis zoo uas hackers tuaj yeem siv tau. Yog tias koj tsis tau rub tawm qhov hloov tshiab kawg, hackers tuaj yeem qhia tau tias koj lub kaw lus tseem muaj kev phom sij thiab tuaj yeem sim ua kom zoo dua.
- Qhov zoo tshaj, teeb tsa tag nrho cov software thiab cov haujlwm ua haujlwm kom hloov kho tau lub sijhawm thaum koj lub lag luam tsis qhib. Txoj kev ntawd, koj tuaj yeem paub tseeb tias koj ib txwm ua haujlwm software tshiab tshaj plaws ntawm koj lub system.
- Xyuas kom tseeb tias koj cov software tiv thaiv kab mob tshiab tau zoo ib yam, thiab ua haujlwm ntsuas txhua hnub lossis ib asthiv. Qhov no yuav pab koj nrhiav thiab cais cov kab mob ua ntej lawv kis mus rau koj lub network tag nrho.
Kauj Ruam 5. Tsim cov phiaj xwm los teb rau txhua qhov kev tawm tsam yav tom ntej
Hmoov tsis zoo, kev raug tus kab mob ransomware tuaj yeem ua rau koj lub lag luam yog lub hom phiaj rau kev rov qab tawm tsam. Hackers yuav sim ua raws li cov kws paub txog kev ruaj ntseg cov ntaub ntawv lossis muab kev daws teeb meem los tiv thaiv koj lub lag luam thaum tiag tiag lawv tsuas yog teeb tsa koj rau lwm qhov kev tawm tsam. Yog koj paub tias koj yuav teb li cas, koj yuav yog ib qib ua ntej ntawm lawv.
- Xyuas kom txhua tus neeg ua haujlwm nyeem thiab nkag siab txog txoj haujlwm nrog rau lub luag haujlwm uas lawv yuav ua yog tias koj lub system raug tawm tsam.
- Txheeb xyuas koj li phiaj xwm yam tsawg ib zaug txhua 6 lub hlis thiab hloov kho nws raws li qhov tsim nyog los txiav txim siab hloov pauv rau koj li txheej txheem lossis kev hloov kho thev naus laus zis.
