Yog tias koj muaj teeb meem nrog qee yam koj tau yuav los ntawm iTunes, Apple Music lossis App Store, koj tuaj yeem feem ntau tsis pom zoo cov nqi thiab thov rov qab ncaj qha los ntawm Apple. Apple tseem yuav thim cov nqi feem ntau tsis tau tso cai. Txawm li cas los xij, yog tias koj tus as khauj raug nyiag los yog siv dag, koj yuav tsum tau ua cov kauj ruam ntxiv, suav nrog ua daim ntawv ceeb toom tub ceev xwm.
Cov kauj ruam
Txoj Kev 1 ntawm 3: Thov Kom Them Nyiaj Rov Qab
Kauj Ruam 1. Saib koj li keeb kwm kev yuav khoom hauv qab koj tus lej nyiaj
Ntawm koj lub iPhone, iPad, lossis iPod Touch, qhib "Chaw", nyem rau ntawm koj lub npe, tom qab ntawd mus rau "iTunes & App Store." Tom qab ntawd coj mus rhaub kom pom koj li Apple ID. Tej zaum koj yuav raug nug kom nkag mus rau koj tus password. Scroll cia rau "Purchase History" thiab coj mus rhaub nws.
Yog tias koj nyob hauv koj lub computer, qhib iTunes thiab nyem rau "Account" ntawm cov ntawv qhia zaub mov, tom qab ntawd xaiv "Saib Kuv Tus Account …" los ntawm qhov nco-down. Nyem rau "Khw." Nkag mus nrog koj tus Apple ID, tom qab ntawd xaiv "Saib Tus Account." Nqes los saib koj li keeb kwm kev yuav khoom
Kauj Ruam 2. Xaiv qhov kev yuav khoom uas koj xav tau rov qab
Scroll los ntawm koj li keeb kwm kev yuav khoom kom txog thaum koj pom qhov kev yuav khoom koj xav tawm tsam. Nyem rau qhov kev yuav khoom los xaiv nws. Txheeb xyuas hnub uas yuav khoom. Apple tsuas yog muab cov nyiaj rov qab rau kev yuav khoom hauv 90 hnub dhau los.
Yog tias koj qhov teeb meem yog tias yam khoom tsis tau rub tawm kom raug, koj yuav muaj txoj hauv kev sim rov xa cov khoom. Koj yuav xav sim qhov ntawd ua ntej koj mus los ntawm cov txheej txheem thov kom tau nyiaj rov qab
Kauj Ruam 3. Nyem rau kab ntawv "Qhia Teeb Meem"
Hauv qab ntawm nplooj ntawv tom qab tag nrho cov ntsiab lus hais txog cov khoom, koj yuav pom qhov txuas uas hais tias "Qhia Teeb Meem." Yog tias koj nyem rau ntawm qhov txuas ntawd, koj yuav raug coj mus rau Qhov Qhia Teeb Meem lub vev xaib ntawm reportaproblem.apple.com, qhov uas koj tuaj yeem muab Apple nrog cov ncauj lus kom ntxaws thiab thov kom rov qab.
Yog tias koj tsis pom qhov "Qhia Teeb Meem" txuas rau hauv qab ntawm nplooj ntawv, yam khoom ntawd tsis tsim nyog tau txais nyiaj rov qab
Kev hloov pauv:
Koj tseem tuaj yeem mus rau nplooj ntawv "Qhia Teeb Meem" ncaj qha thiab nkag mus nrog koj li Apple ID. Tom qab ntawd koj tuaj yeem xaiv cov khoom los ntawm koj daim ntawv teev Kev Yuav Khoom ncaj qha ntawm lub vev xaib.
Kauj Ruam 4. Xaiv qhov laj thawj uas koj xav tau nyiaj rov qab, tom qab ntawd xa koj daim ntawv thov
Apple muab cov npe vim li cas koj yuav xav tau cov nyiaj rov qab hauv cov ntawv qhia zaub mov nco ntawm nplooj ntawv "Qhia Teeb Meem". Xaiv qhov uas ze tshaj plaws haum koj qhov xwm txheej. Tej zaum koj yuav tsum tau muab cov ntaub ntawv ntxiv.
- Yog tias koj tsis tau tso cai yuav khoom, koj yuav raug xa rov mus rau iTunes Store Support los tham nrog tus neeg sawv cev pabcuam.
- Yog tias koj xav tau nyiaj rov qab vim tias koj tsis tau txhais hais tias yuav yuav cov khoom, lossis koj xav yuav khoom yam sib txawv, muab cov ntsiab lus ntxiv txog dab tsi tshwm sim. Koj tuaj yeem tsim nyog tau txais nyiaj rov qab, lossis Apple tuaj yeem pauv cov khoom koj tau yuav rau yam khoom uas koj xav yuav.
- Rau qee qhov teeb meem, koj yuav raug coj mus cuag tus tsim tawm ncaj qha. Piv txwv li, yog tias koj rub tawm ib qho app thiab nws tsis ua haujlwm zoo, lossis tsis rub tawm, koj feem ntau yuav tsum tau ua haujlwm nrog tus tsim tawm los daws qhov teeb meem ua ntej yuav xa nyiaj rov qab.
Kauj Ruam 5. Tos kom tau txais lus teb los ntawm Apple
Tom qab koj xa koj daim ntawv tshaj tawm, tus sawv cev pabcuam cov neeg siv khoom los ntawm Apple Support yuav tshuaj xyuas cov ntaub ntawv uas koj tau muab thiab txiav txim siab seb puas yuav thim nyiaj rov qab raws li lub tuam txhab txoj cai. Koj tuaj yeem tau txais kev hu lossis email, nyob ntawm seb koj teeb tsa koj li kev nyiam sib cuag li cas.
Feem ntau, koj yuav hnov rov qab los ntawm Apple hauv ob peb hnub mus rau ib lub lim tiam. Koj yuav raug hu los ntawm tus neeg sawv cev pabcuam pabcuam los ntawm Apple Support yog tias lawv xav tau cov ntaub ntawv ntxiv los ntawm koj txhawm rau txheeb xyuas qhov laj thawj rau koj qhov kev thov
Tswv yim:
Yog tias koj tau txais cov nyiaj rov qab, nws yuav siv sijhawm 2 lossis 3 hnub ua haujlwm ua ntej nws tshwm rau ntawm koj tus as -qhauj hauv txhab nyiaj lossis daim npav rho nyiaj.
Txoj Kev 2 ntawm 3: Qhia Txog Kev Siv Koj Li Nyiaj Txiag
Kauj Ruam 1. Txheeb xyuas qhov kev yuav khoom uas tsis paub hauv koj li keeb kwm kev yuav khoom
Yog tias koj siv iPhone, iPad, lossis iPod Touch, nyem rau ntawm "iTunes & App Store" hauv koj qhov chaw. Nkag mus nrog koj li Apple ID thiab nqes mus saib koj li keeb kwm kev yuav khoom. Los ntawm qhov ntawd koj tuaj yeem saib cov ntsiab lus hais txog txhua qhov kev yuav khoom uas tsis paub koj.
Nyem rau qhov kev yuav khoom uas tsis paub thiab tshuaj xyuas cov ntsiab lus. Lawv tuaj yeem pab khiav koj lub cim xeeb txog kev yuav khoom. Yog tias koj txiav txim siab tias kev yuav khoom tsis raug tso cai, sau tag nrho cov ntaub ntawv hais txog kev yuav khoom lossis luam tawm ntawm lub vijtsam yog li koj yuav muaj cov ntaub ntawv los muab rau Apple Support
Kev hloov pauv:
Yog tias koj tau txais email ceeb toom ntawm kev yuav khoom uas zoo li koj tsis tau hnov dua, nyem qhov "Qhia Teeb Meem" txuas rau hauv qab ntawm email kom qhia Apple txog qhov tsis raug tso cai them nyiaj.
Kauj Ruam 2. Hloov koj tus password tam sim ntawd
Yog tias koj tau txiav txim siab tias koj tus as khauj tau siv tsis tau koj li kev paub lossis kev tso cai, hloov koj tus password kom tiv thaiv kev dag ntau ntxiv. Xyuas kom tseeb tias koj tus password tshiab nyuaj thiab nyuaj rau txhua tus kwv yees.
Koj tus password tshiab yuav tsum yog qhov sib txawv ntawm koj tus password qub. Yog tias ib tus neeg muaj koj tus password qub, lawv yuav tsum tsis tuaj yeem kwv yees koj tus lej tshiab yooj yim
Kauj Ruam 3. Mus ntsib Apple lub vev xaib txhawb nqa kev pabcuam
Mus rau https://getsupport.apple.com/ thiab xaiv cov khoom lossis kev pabcuam uas haum rau koj qhov xwm txheej. Rau kev dag dag siv koj li Apple ID lossis Apple account, koj tuaj yeem xaiv "Billing & Subscriptions" lossis "Apple ID."
Nyem rau qeb uas piav qhia koj qhov teeb meem zoo tshaj plaws. Los ntawm "Kev Them Nqi & Kev Sau Npe," pawg uas cuam tshuam tshaj plaws yuav yog "Kev Nyab Xeeb & Phishing." Los ntawm "Apple ID," nyem "Lwm Apple ID Cov ncauj lus," tom qab ntawd xaiv "Kev txhawj xeeb txog kev nyab xeeb lossis tus lej cuam tshuam."
Kauj Ruam 4. Piav qhia koj qhov teeb meem rau tus sawv cev pabcuam cov neeg siv khoom
Feem ntau koj muaj txoj hauv kev xaiv los hu xov tooj rau Cov Neeg Siv Khoom, tham nrog ib tus neeg hauv online, lossis xa email. Thaum xa email tuaj yeem tsis tau txais cov lus teb nrawm tshaj plaws, nws tso cai rau koj khaws cov ntaub ntawv sau tseg ntawm kev sib tham.
- Muab ntau cov ntsiab lus tseeb raws li koj tuaj yeem ua tau, suav nrog cov hnub ntawm kev yuav khoom dag, cov nyiaj koj tau them, thiab lub npe lossis cov lus piav qhia ntawm cov khoom yuav. Koj tuaj yeem nrhiav cov ntaub ntawv no hauv koj li keeb kwm kev yuav khoom.
- Piav qhia cov kauj ruam uas koj tau ua los tiv thaiv koj tus as khauj, suav nrog seb koj puas tau hloov koj tus password. Yog tias koj paub leej twg yog tus lav ris, koj kuj yuav hais txog qhov ntawd ib yam.
Tswv yim:
Feem ntau koj yuav hnov rov qab los ntawm tus neeg sawv cev pabcuam cov neeg siv khoom hauv ib lub lis piam yog tias koj tau sau lossis hu nrog kev iab liam ntawm kev dag. Yog tias Apple txiav txim siab rov qab them nyiaj yuav thiab qiv koj tus as khauj, koj yuav pom cov nyiaj hauv koj daim npav rho nyiaj lossis daim debit card hauv 2 txog 3 hnub.
Kauj Ruam 5. Hu rau koj lub tuam txhab txhab nyiaj lossis credit card
Yog tias koj li Apple ID tau raug cuam tshuam, cov txhab nyiaj hauv txhab nyiaj txuas lossis daim npav rho nyiaj kuj tseem muaj kev cuam tshuam. Tus neeg uas nkag mus rau koj tus as khauj yuav tau txais koj cov ntaub ntawv. Hu xov tooj rau tus neeg muab kev pabcuam nyob tom qab ntawm koj daim npav thiab kom koj daim npav rho tawm.
Muab cov neeg sawv cev pabcuam cov ntaub ntawv hais txog kev ua lag luam. Lawv yuav muab cov nyiaj qiv ib ntus rau koj tus as khauj, lossis lawv tuaj yeem tos saib Apple ua dab tsi txog qhov xwm txheej no
Kauj Ruam 6. Ua ntawv ceeb toom nrog koj lub tuam tsev tub ceev xwm hauv cheeb tsam
Thaum koj liam kev dag, koj lub txhab nyiaj lossis tuam txhab credit card yuav xav kom koj xa tub ceev xwm tshaj tawm. Txawm hais tias tsis xav tau tub ceev xwm tshaj tawm, nws tseem yog lub tswv yim zoo kom tau txais.
- Hu rau tub ceev xwm tus xov tooj tsis yog xwm txheej ceev lossis nres los ntawm thaj chaw ze tshaj plaws los ua koj daim ntawv ceeb toom rau tus tub ceev xwm. Nqa tag nrho cov ntaub ntawv koj muaj ntawm kev dag.
- Feem ntau, tub ceev xwm yuav tsis tuaj yeem ua dab tsi txog qhov ua txhaum cai. Txawm li cas los xij, lawv tuaj yeem ntxiv nws rau cov ntaub ntawv dag thiab ceeb toom rau pej xeem yog tias muaj cov qauv ntawm cov xwm txheej zoo sib xws tshwm sim hauv koj cheeb tsam.
Txoj Kev 3 ntawm 3: Tshem Tawm Kev Sau Npe
Kauj Ruam 1. Saib koj cov ntawv sau npe hauv qab koj tus lej teeb tsa
Ntawm koj lub iPhone, iPad, lossis iPod Touch, nyem rau koj lub npe nyob hauv "Chaw", tom qab ntawd nyem rau "iTunes thiab App Store." Feem ntau koj yuav tsum tau nkag mus rau koj li Apple ID, tom qab ntawd koj tuaj yeem nqes mus rau "Cov Ntawv Teev Npe."
Txhua daim ntawv thov thiab cov kev pabcuam muaj los ntawm iTunes thiab App Store tau rov ua dua tshiab tshwj tsis yog tias koj thim lawv
Kev hloov pauv:
Hauv koj lub khoos phis tawj, tswj hwm koj cov ntawv teev npe los ntawm koj tus lej khaws khoom ntawm iTunes app.
Kauj Ruam 2. Xaiv qhov kev tso npe uas koj xav tau los tswj
Thaum koj coj mus rhaub rau "Cov Ntawv Teev Npe," cov npe ntawm koj cov ntawv yuav khoom yuav tshwm. Scroll los ntawm cov npe thiab coj mus rhaub rau qhov kev tso npe koj xav rho tawm.
Thaum koj xaiv koj qhov kev tso npe, nws yuav muab cov ntsiab lus hais txog kev tso npe, suav nrog hnub nws rov ua dua tshiab thiab tus nqi koj yuav raug them rau qhov kev tso npe
Kauj Ruam 3. Nyem "Ncua Kev Sau Npe" kom tsis txhob them nqi yav tom ntej
Ntawm nplooj ntawv cov ntaub ntawv teev npe, koj tuaj yeem nqes los ntawm ntau txoj hauv kev los tswj koj li kev yuav khoom, yog tias koj tsuas xav hloov nws lossis khaws cia rau lwm lub sijhawm. Hauv qab cov kev xaiv, koj yuav pom qhov txuas liab uas hais tias "Tshem Tawm Kev Sau Npe."
Thaum koj coj mus rhaub cov kab ntawv kom thim qhov kev tso npe, lub npov lees paub yuav tshwm sim. Coj mus rhaub "Pom zoo" yog tias koj xav thim qhov kev tso npe. Tej zaum koj yuav tsum tau nkag mus rau koj tus Apple ID dua
Tswv yim:
Koj qhov kev tso npe yuav txiav tawm tom kawg ntawm lub voj voog them nqi ntawm hnub uas tau teev tseg ntawm nplooj ntawv. Yog tias koj tseem muaj sijhawm nyob ua ntej qhov kawg ntawm kev them nqi, koj tseem yuav nkag tau mus rau cov ntsiab lus nyob rau lub sijhawm ntawd. Koj yuav tsis tau txais nyiaj rov qab rau lub sijhawm tsis siv.
Kauj Ruam 4. Hu rau tus muab kev pabcuam ncaj qha yog tias koj tsis tau sau nqi los ntawm Apple
Qee cov apps thiab cov kev pabcuam yuav los ntawm App Store tau them ncaj qha, tsis yog los ntawm Apple siv koj li Apple ID. Apple tsis tuaj yeem pab koj tshem tawm cov ntawv teev npe no. Txoj hauv kev yooj yim tshaj plaws los nrhiav cov ntaub ntawv tiv toj yog tshawb hauv online rau tus muab cov ntsiab lus qhov chaw nyob.
